1) Do I need an account to place an order?

Creating an account is simple and helps you shop faster. Just fill out the registration form with your name, contact details, email ID, and delivery address.

2) Is my personal information safe?

Yes, absolutely. We value your privacy and never share your information with any third party.

3) Can I update my account details later?

Yes, you can easily edit your details anytime from the “My Account” section.

4) What if I forget my password?

Just enter your registered email and mobile number on the reset page to create a new password.

5) Are there shipping charges?

No, we offer free shipping across India on all orders.

6) I live outside India. Can I order for someone in India?

Yes, customers living abroad can place orders for delivery within India.

7) Do you ship internationally?

We currently do not ship outside India.

8) Can I change my shipping address after placing the order?

You can change the address before the order is dispatched. Please contact our support team as soon as possible.

9) What payment methods do you accept?

We accept major debit and credit cards, UPI, and other secure online payment options.

10) When will my order be shipped?

Orders are typically dispatched within 1–2 working days after payment confirmation.

11) When will I receive my order?

Delivery usually takes 4–6 working days, depending on your location and courier service availability.

12) Can I exchange my product?

Yes, exchanges are available for size, color, or switching to a different design across categories like kurtis, 3-piece sets, patiala sets, and more.

13) How long do I have to request an exchange?

You can request an exchange within 7 days of receiving your order.

14) How do I raise an exchange request?

Simply email us at support@loyzo.in with your order details, and our team will assist you with the process.

15) Do you offer refunds?

Refunds are issued only for manufacturing defects, after our team inspects and approves the return.

16) Can I return my product?

Yes, returns are accepted as per our Return Policy. Please check the guidelines before sending the product back.

17) How can I contact customer support?

You can reach us by email or phone. Our support team is always happy to help.